Refund policy
Steamies products are sold and fulfilled exclusively through Amazon.
Returns & Refunds
All orders placed on Amazon are subject to Amazon’s return and refund policies.
This means that any return requests, refunds, or exchanges must be initiated directly through your Amazon account.
To request a return or refund:
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Visit Your Orders on Amazon
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Select the order
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Follow Amazon’s return instructions
Amazon will handle return authorization, shipping labels, refunds, and timelines in accordance with their policies.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please report the issue directly through Amazon as soon as possible so it can be resolved quickly.
Amazon’s customer support team will evaluate the issue and determine the appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, personal care products may not be eligible for return once opened or used, in accordance with Amazon’s policies.
Eligibility for returns is determined by Amazon at the time of the request.
Exchanges
Amazon does not process traditional exchanges.
If a replacement is approved, Amazon may issue a replacement directly or process a refund so you can place a new order.
European Union Customers
If your order is shipped into the European Union, your rights under applicable consumer protection laws (including the 14-day withdrawal right, where applicable) are handled through Amazon’s platform and processes.
Questions
If you have general questions about Steamies products, you can contact us at:
For order-specific questions, returns, or refunds, please contact Amazon Customer Support directly through your Amazon account.